Refund policy

Returns

I really hope you are happy with your purchase. Every possible care will be taken to ensure that your jewellery arrives safely, but if there has been damage caused in transit please contact me within 5 calendar days of receiving your order.

If you have changed your mind, then please contact me within 14 calendar days to organise its return and a refund or replacement. Purchaser to pay return postage. You will need to return your jewellery in perfect condition in appropriate packaging to ensure it is not damaged in transit.

I strongly recommend that you return your jewellery using tracked delivery, and want to emphasise that jewellery is only insured in transit when posted using Royal Mail’s Special Delivery service. Any other delivery method is at your own risk and I will be unable to refund items lost in transit where they are not insured in transit.

I regret that I cannot offer refunds on earrings for health and safety reasons.

Custom orders or commissions (i.e. those made to a requested size not generally listed on the website or with personalisation e.g. specific gemstones) may not be eligible for a refund.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Cancellation Policy

If you wish to cancel an order placed online at wireandwoodjewellery.com that has not yet been dispatched, please email me at stefanieabbsjewellery@outlook.com within 14 calendar days of your order date.  Please note that once your order has been dispatched, I am unable to cancel it. Once you have received your order, you have 14 days to contact me to request a refund, then a further 14 days to return the item. The item(s) will need to be returned in perfect, unworn condition and in their original packaging to be eligible for a refund. In this circumstance, please follow the above return instructions. 

Late and Lost Deliveries

If your delivery has been delayed, please contact me and I will assist you to locate it with the Royal Mail or the appropriate international postal service.